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Privacy

LivelySkin.com will NOT provide or sell your information to anyone. All information you provide us is transmitted using a secure server.

Pricing 

Saving money is important to us and our customers. Additional promotions or coupons can be used in on subsequent orders and we will give you a code to enter. You are also assured of receiving excellent customer service and prompt delivery.

How to Order

Just visit our catalog, where you will find a complete selection of skin care products, personal care and beauty items. When you see an item you want to purchase, simply click “add to cart”.

Checkout & Order Confirmation

When you're done shopping, click the Shopping Cart then click the Checkout button, found on the Shopping Cart Contents page. This is where you will be given the opportunity to review your order. You will see the total amount of your order, excluding shipping, if any. Next, you will be asked to provide your billing and shipping address then a review of the order and your Credit Card information. Upon receipt of your order we will send you a confirmation email outlining the details of your order.

Shipping and Handling

In an effort to enhance our Customer Service, all orders are shipped via USPS Mail with free delivery confirmation information forwarded to you.  In order to preserve the integrity of certain products, during periods of excessive heat or cold and product ordered, may not be sent until the following Monday.  All products are shipped in boxes, padded envelopes are not used. 

Note: Delivery times are approximate but not guaranteed.

Products in stock are normally shipped within 2 business days. Occasionally some items may be temporarily back-ordered. The entire order will be processed and shipped when back-ordered items are available. If the backordered item is on extended delay through the manufacturer, we will remove the item from your order, issue and issue a credit for that amount, and ship the remainder of the order to you. Customers will be notified via email within 1 (one) business day if a product is OUT OF STOCK.

Tax

Tax will only be charged on orders from the State of California.  Sales tax will be 8.25% for California Residents.

Returns

LivelySkin.com wants you to be happy with every purchase that you make at our site. If you are dissatisfied with your purchase due to irritation or allergic reaction AND it contains at least 80% of the product, you may simply return the product to us within 30 days of purchase for an exchange or in-house credit only. No refund or exchange will be given if you order a product that is too strong for your skin type, i.e. a product is stronger than the entry level item from each group.

Zeno returns:  Zeno Acne Clearing device may be returned within 30 days of purchase. The returned product must include all original packaging materials. Zeno Acne Clearing Device will be subject to a 25% restocking fee.  Buyer is responsible for all return shipping costs and insurance. To initiate your return, you must contact us at info@livelyskin.com, to obtain a Return Authorization Number. Please reference your order number and the reason for the return. A customer care associate will respond with a return confirmation message and instructions for return. Returns must be received by LivelySkin within 14 days of RMA issuance to complete return transaction.

For returns, only product purchase price is subject to credit or exchange. Shipping and handling costs will not be reimbursed. There will be a 15% restocking fee applied to all returns. Once an In-House credit has been issued, you MUST call in your credit card information on your new order and ask to have the credit applied to that order. In-House credits can be used with special coupons as long as the subtotal AFTER the in-house credit has been applied maintains the criteria for using the coupon. For example, you received a special 15% off coupon for your order over $100, the subtotal after the in-house credit has been applied MUST be at least $100 to use the coupon. In-House credits cannot be deducted from pre-processed orders online. If you place an order online, put credit card information in the payment area online, and receive your order confirmation, then decide to call in to have your in-house credit or special coupon applied, your request will be declined. The special coupon will be issued as an in-house credit on your account and then the above policies apply to using that credit in the future.